FAQ's

How do I place an order?

Click on the category above to see the products on your proofs. Orders can also be placed over the telephone or by sending the completed form back to us with correct payment enclosed.

How do I view my photographs online?

Please send a list of the Image Reference Numbers you would like to view to us via ‘send request’ from the home page. You will be emailed once these are available.

When will my order be ready?

Your order will be sent to the school/nursery for collection approximately 2 weeks after the Proof Return Date. If you would like to receive your order sooner then you can select ‘Process and Print in 7 Days’ and have your order sent to you.

Will my order arrive quicker if I place my order online?

All orders from the same school/nursery are processed and printed together, if you need to receive your order quickly then please use the ‘Process and Print in 7 Days’ service. Your order will be processed and printed within 7 days and sent to your home address.

How long do you keep photographs for?

We hold all images for approximately 1 year from the date taken. If images are older than 1 year please enquire if still available.

I have items missing from my order, what should I do?

Please email or call us and give as much information as possible to help us locate your order details, such as order number or Image Reference Number, and missing items will be sent out as quickly as possible.

An item of my order is wrong, what should I do?

Please return the incorrect item to us with your name and return address and the item that you should have received.

I want something editing on my photographs, what can I do?

Please email or call us to discuss your requirements and we will be able to advise you. Most editing will be completed free of charge, however, we may charge for editing that is particularly difficult and time consuming.

What resolution are your CD images?

All images are high resolution of no less than 20MB files; the exact size will depend on postproduction cropping. All files are supplied in JPEG format; we do not supply images in RAW format.

My local photo lab won’t copy your prints, why can’t I get them copied?

All prints are covered by our copyright; to copy them would be breaking copyright law. Our images can be purchased on CD allowing you to make prints as we release the copyright to you with the CD image. Please place an order for CD images online or by calling us.

Consented images

By ticking the consented images box, you are allowing us to use this image for promotional purposes. If the box is left unchecked, this image will not be used.